Why does MedXL have a profile for me when I never signed up?

MedXL's directory is built around records of licensed US and Canadian providers, roughly 955,000 of them, rather than around self-registration. Medical licensure is a matter of public record in both countries, so a baseline profile can exist before you ever visit the site. Claiming it is how you take ownership of that record.

Is claiming my profile free?

Claiming your profile is the standard route for physicians to take ownership of their listing on MedXL. The claim itself is submitted through the profile and reviewed by the verification team; nothing about the verification review is pay-to-skip, and no payment accelerates the manual review.

How long does the claim review take?

Reviews are performed manually by MedXL's verification team, so the honest answer is that it takes time and varies with the volume of claims and the completeness of your submission. Complete, register-consistent claims move fastest. If the team needs to ask follow-up questions, expect the timeline to extend accordingly.

Why is there no instant approval?

Because instant approval would mean anyone could take control of any physician's public profile by filling out a form. Manual review protects you: it is the mechanism that keeps an impersonator from claiming the profile patients and employers associate with your licence. The inconvenience of waiting is the cost of that protection.

What information do I need to submit a claim?

Your name as licensed, your regulator and jurisdiction, your licence or registration number, and current practice details, plus supporting documentation for anything unusual such as a name change. The guiding principle: give the verification team what they need to match you to the register on the first pass.

What if I find two profiles for myself?

Claim the more accurate one and report the duplicate inside your claim submission. Do not claim both. The verification team can reconcile duplicate records, but it needs to know they exist, and the claiming physician is usually the first to notice.

What if the profile has wrong information about me?

Claim it and flag the errors in your submission. An unclaimed profile with errors stays wrong; a claimed one gets corrected by the person best qualified to correct it. If the error originates in your regulator's public register, correct it there too, since directory data tracks the public record.

Can my office manager or staff claim the profile for me?

The claim asserts the identity of the physician, so it should be driven by you and anchored to details only the licensed physician can properly stand behind. Staff can help assemble documents and practice details, but do not let anyone submit a claim to your professional identity that you have not reviewed.

I'm licensed in both the US and Canada. Which jurisdiction do I use?

Include all of them, and indicate your primary practice location. The verification team anchors identity to licensure records, so listing every active registration, US state boards and Canadian provincial colleges alike, gives the review more to confirm you with, not less.

What happens if my claim is rejected?

A rejected claim almost always means the submitted details could not be confidently matched to the profile's physician, not that the door is closed. Identify the mismatch, gather documentation that resolves it, and resubmit. If you believe the review erred, respond through the claim process with the specifics rather than starting a fresh, thinner claim.

Does claiming my profile affect my licence or regulator record?

No. MedXL is a directory and careers platform, not a regulator. Claiming a profile changes who controls the MedXL listing; it has no effect on your licence, your standing with your medical board or college, or the public register they maintain.

What should I do first after my claim is confirmed?

Audit the entire profile against reality: practice locations, specialty, affiliations, and the licence information displayed. Fix what is stale, then set a recurring reminder to re-review it. The value of a claimed profile is almost entirely a function of whether it stays accurate.

How to Claim Your MedXL Physician Profile

By MedXL Editorial Team · Updated 2026-08-03 · 15 min read

If you practise medicine in the United States or Canada, there is a good chance a profile for you already exists on MedXL. The MedXL directory contains roughly 955,000 US and Canadian provider records, assembled so that patients, colleagues, and employers can find accurate information about practising clinicians through the public doctor search at /discover/doctors. Profiles display licence and verification information, which is a large part of why people trust the directory: it is built around who is actually licensed to practise, not around who signed up first.

An unclaimed profile is still your profile. It represents you to anyone who searches your name, and it does so without your input. Claiming it puts you in the position every physician should be in with respect to their own public record: aware of what it says, able to keep it accurate, and clearly identified as the verified owner rather than an unmanaged listing.

This guide explains the entire claiming process honestly and in detail. The short version: you find your profile, you submit a claim with supporting details, and the MedXL verification team manually reviews the claim before approving it. There is no instant, self-serve approval, and that is deliberate. A directory that hands control of a physician's public profile to anyone who fills out a form would not be worth trusting. The review takes time, and this guide tells you what to expect during it.

In this guide

Introduction
Key takeaways
Why your profile exists before you created it
Who searches for you
Before you claim: what to have ready
The claiming process from start to finish
Stage 1: Find your profile
Stage 2: Submit your claim
Stage 3: Manual review by the verification team
Stage 4: Confirmation
Common situations and how to handle them
You cannot find your profile
Your name has changed
You hold licences in multiple states or provinces
The profile contains errors
You share a name with another physician
You are retiring or leaving practice
After you claim: keeping the profile working for you
Step-by-step guide
Profile claiming checklist
Frequently asked questions
Why does MedXL have a profile for me when I never signed up?
Is claiming my profile free?
How long does the claim review take?
Why is there no instant approval?
What information do I need to submit a claim?
What if I find two profiles for myself?
What if the profile has wrong information about me?
Can my office manager or staff claim the profile for me?
I'm licensed in both the US and Canada. Which jurisdiction do I use?
What happens if my claim is rejected?
Does claiming my profile affect my licence or regulator record?
What should I do first after my claim is confirmed?
Related resources
References